Privacy Policy

We are Heart n Soul at The Hub, part of the charity Heart n Soul.

Looking after private information:

Heart n Soul is committed to making sure your privacy is protected. We do this by looking after your personal information carefully and keeping it private from other people.

What information we collect:

We only collect personal data about you which ensures we can keep you informed about our work, projects and events and how you can help us raise money. Information we collect may include your name, telephone number, email address, postal address.

In cases where you are attending one of our projects or events, it may also include other information about you or your needs (for example, information on your disabilities, carers, dietary requirements or emergency contacts).

We will not collect or keep personal information about you unless we need it.

We will not collect more information than we need and we will not keep it any longer than we need to.

You can ask us to remove your personal information at anytime.

Keeping and using personal information:

All the personal data we have is only processed by our staff. No third parties have access to your personal data unless the law allows them to do so.

We will try to make sure that all the information we hold about you is accurate and up to date. We will always let you know what information we hold about you if you ask us. We will always correct any mistakes in the information.

We will never share personal information with other people unless there is a safeguarding issue. Please contact us if you would like to see our Safeguarding Policy.

Some of our service providers may have access to your data in order to perform services on our behalf – e.g. distribution mailing companies for specific events. We make sure anyone who provides a service for us meets our standards for data security. They will not use your data for anything other than the service that they are providing.


We use cookies for collecting user information from the website to allow us to assess the level of use of the website at any time and use in generating website statistics to enable us to review and develop our services.

We may collect or store users’ Internet Protocol addresses, which are automatically recognised by the webserver , and session information such as the duration of the visit and the type of browser used. Such information is only used where we use cookies and for system administration of the website and to compile statistics which we use to review use of the website. See all definitions of the above terminology below.


Cookies – are information files created when you visit a site and contain a unique, anonymous number- they are stored in the cookie directory of your hard drive and do not expire at the end of your session

A Browser – is a program used to search for and display web pages

An Internet Protocol address – is a technical standard which allows data to be transmitted between two devices

A Webserver – delivers web pages to a computer, in response to a request from a Browser

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Removing personal information:

You can ask us to remove your personal information at any time by contacting us below:

020 8694 1632
Heart n Soul, The Albany, Deptford, London, SE8 4AG

We will remove the information and show that we have done this if you ask us to.

Data breaches:

If someone gets hold of your private information from our database and we don’t know about it, we will immediately review how we store information to find out what might have happened. If someone gets hold of a lot of private information, we will tell the Information Commissioner’s Office.